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[2010-05-13] Changing Or Simplifying Your Site To Eliminate The FAQ Page
Frequently asked questions are a staple of the Internet--even predating the Web. And the idea makes sense. If people are continually asking the same questions, why not answer them once on your Web site so then you won't have to answer them over and over again? That's the theory, anyway. But, in practice, getting the same question over and over again might point you to some other ideas besides updating your FAQ page.
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